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Calling Social Security? Expect a Wait.

If you’ve had trouble reaching a Social Security representative on the phone or waited for hours for a face-to-face meeting, you won’t be surprised to learn that the Social Security Administration, whose field offices served more than 43 million people last year, has been shuttering offices and slashing services and hours in recent years. Since 2010, SSA has cut staff and axed 64 field offices, including 533 mobile offices, the most closures in any five-year period in the agency’s history, according to a report released June 18 by the U.S. Senate Committee on Aging…Read More


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