Social Security Administration’s Vision for ‘Someday’ Fails to Deliver
The Social Security Administration has launched a new social media campaign that asks beneficiaries to plan for their ‘#Someday’ retirement dreams by registering for an account on the mySocialSecurity website but neglects to disclose that the website comes at the expense of face-to-face customer service and that it may open users to fraud. “According to the Social Security Administration, fully one-third of the people attempting to access the website fail to successfully register,” said Witold Skwierczynski, President of the National Council of Social Security Field Operations Locals. “However, the website’s issues are more troubling than simply a poor customer experience.”…Read More