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An Update on Social Security’s On-Going “Customer Service Crisis”
Calling the current state of affairs “not normal” and “not acceptable,” Social Security Commissioner late last week outlined the priorities his leadership is bringing to the Agency in the face of considerable criticism directed at procedures in place. These priorities, he explained in the Agency’s most recent SSA Talks podcast, will focus on:
- reducing the call times on the 800 number;
- reducing the time to the determination of disabilities, both the initials and the appeals; and
- addressing “the injustice we do to people because of overpayments and underpayments that were not their fault.”
A Newsweek post by Giula Carbonaro recaps Mr. O’Malley’s comments on the priorities. Access it here.