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About Customer Service at Social Security Offices - Motley Fool
Considerable changes in how customer requests are handled at the Social Security Administration are, and have been, taking place at SSA in recent months, thanks to the efforts of the new Commissioner of Social Security and his team. We’ve chronicled most of that information on these pages for several weeks now, including the important changes to how incoming inquiries and work load are now being handled. For more on that, see this. These recent changes bode well for improved customer service at SSA, but the legacy of leftover staff loses (influenced by the COVID agency shutdown) remains - at least in the public’s eye.
This article by Motley Fool’s Dana George nevertheless provides a historical perspective about the impact that reduced staffing and growing volume have had on SSA’s customer service. No question that recent years have seen SSA’s customer service levels decline as described in this Motley Fool article, but standby for significant improvements to that legacy at the hands of the new Commissioner, Frank Bisignano, a sample of which is described here. Our message: positive changes at SSA are already happening - stand by for future reports at this website, hopefully describing greatly improved customer service.
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