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“Digital-First”: The Way Forward for Social Security
Dealing with questions from lawmakers on a variety of issues facing the Social Security administration, A Commissioner Frank Bisignano made it clear that the agency has a strategy to navigate the workforce reductions while maintaining service integrity for the 70+ million Americans it serves. The strategy is labeled “digital-first,” a mindset within which online access and digital solutions are prioritized. He further indicated his “personal goal” of achieving a “highly motivated workforce” as a pathway to raising the raising the SSA’s standing among government agencies. Read a recap of Bisignano’s comments posted on federalnewsnetwork.com by Fatima Hussein here…
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