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MA members are not satisfied - Morningstar
Medicare Advantage members are experiencing lower satisfaction rates and widespread lack of trust, according to the J.D. Power 2025 U.S. Medicare Advantage Study. Why is the level of dissatisfaction with Medicare Advantage plans? According to Christoper Lis, managing director of global healthcare intelligence at J.D. Power, “With so much rumbling in the marketplace right now about increased government oversight, policy changes, and profitability challenges confronting Medicare Advantage plans, this has contributed to the increased confusion and lack of trust of Medicare Advantage members.” However, Lis states: “Yet top-performing plans that invest in robust new-member onboarding, increased transparency, new digital tools, broader networks and social support services are proving that they are better equipped to maintain member trust and satisfaction—even in a volatile environment.”
To continue reading about the key findings of J.D. Power’s 2025 study, click here…
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