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“New Solutions” Planned for SSA
As part of its announced plan “modernize and transform their ability to rapidly respond to changing user needs at manageable cost,” the Social Security Administration has announced expanded partnership with Avaya Holdings Corp. to incorporate new “communications and collaboration solutions” into its technology framework. SSA describes the solutions as a pathway to better customer experiences, while preparing to meet the challenges of the future. Read the press announcement from Avaya here…
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As a widow, I am not particularly interested in paper questions. I just received the earliest possible feedback after my husband died from my local office https://ssa-office.com/org/social-security-office-in-columbia-suite-101-65201/ but due to the workload, I have to wait a long time. It’s a pity that reforms are not always aimed at ordinary citizens.
Lily:
Thanks for contacting the AMAC Foundation. We are always sorry to learn of unfortunate experiences like the one you described, and we know that the COVID-19 situation and the closing of SSA offices to the public has made matters worse for many folks. We are not affiliated with the Social Security Administration, and our Social Security Advisory Service was able to quickly re-deploy staff and remain in operation without interruption, continuing to service 400-500 requests for assistance every month. You can learn more about our service here: https://amacfoundation.org/services.
If you have any further questions about Social Security, please feel free to give us a call. Our services are free to the public, and our goal is to respond immediately or, if additional research is needed, within a day. We are a public benefit cooperation, and we do not charge for our services.
Again thank you for contacting us!
Gerry Hafer
AMAC Foundation, Inc.
CONFIDENTIALITY NOTICE: The opinions and interpretations expressed in this message are the viewpoints of the message’s author, a trained advisor accredited under the National Social Security Advisors program of the National Social Security Association, LLC (NSSA). The author, the NSSA, and the AMAC Foundation are not affiliated with or endorsed by the United States Government, the Social Security Administration, or any other state government.