OMB to reward employees who receive positive customer service reviews
Federal workers with positive public reviews could be in line to receive awards. The Office of Management and Budget along with the Social Security Administration released an update to the cross-agency goals June 30. Among them is a push to improve customer service by bringing it more in line with private sector experiences. The plan includes performance reviews and satisfaction surveys to get public feedback on programs and agencies. OMB says it wants to focus on frontline personnel in these efforts — employees working directly with the public. The office stated its goals include setting up an award structure to recognize workers…Read More
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