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Social Security Commissioner Pledges “peak efficiency” in Wake of Reporting Change
Fending off concerns over the removal of selected customer service metrics from the SSA.gov website, Newsmax reporter John Thomas quotes Commissioner Frank Bisignano’s statement that the agency “…has not reversed its commitment to transparency and accountability.” Bisignano has publicly noted that his top priority is “…to turn the Social Security Administration into a model of excellence — one that operates at peak efficiency.” According to the post by Thomas, gone from the website are “…current call wait time, number of callers on hold, benefit processing timelines, and details on disability appeals. Thomas also noted that “…new dashboard does not provide historical context or allow for trend comparisons.” Multiple sources, including former Commissioner Martin O’Malley and Social Security Works, have expressed concerns over the deleted data.
Meanwhile, according to Thomas’s post, the Trump Administration indicated, in defense of the agency’s changes, “the SSA is being streamlined to serve taxpayers better.” Read the full Newsmax post here…