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SSA Continuing Strides to Improve Service - Cleveland.com
It’s certainly no secret that the Social Security Administration has suffered with a bad customer service reputation for years. And, in the aftermath of the COVID pandemic, the SSA lost many experienced employees, thus exacerbating an already difficult customer satisfaction situation. But recently, executive changes at the top of the Social Security Administration have yielded impressive improvements in the agency’s customer service, largely through functional realignment of resources, and an increasing use of technology to drive service improvements. Such is the case as explained by Leada Gore in this article at Cleveland.com which explains how new technology will facilitate SS disability claims and tracking.
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