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SSA Customer Service Critiqued by Whistleblower in FNN Article

Much has been written about the level of public dissatisfaction with customer service provided by Social Security Administration (SSA) field offices. The matter has been the subject of several Congressional hearings and has often been attributed to staffing issues the agency has experienced in recent history. Compounding the rhetoric these days is the recent benefit overpayment problem and the clamor over SSA’s approach to addressing this problem. Given the sheer size of Social Security and its breadth across tens of millions of citizens, it’s certainly a newsworthy issue that most likely won’t dissipate anytime soon. With that in mind, Federal News Network (FNN) journalist Tom Temin sat down with Public Servant of the Year John McAdams, field office claims specialist, to discuss the impact of these shortcomings on benefit claims, using the nuances of the recently-repealed Windfall Elimination Provision (WEP) and Government Pension Offset (GPO) sections of the Social Security rulebook.

For a transcript of the interview, click here.

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