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SSA Reports Uptick in Customer Experience Ratings

Citing a 3.3-point increase in Social Security’s ranking in the most recent Forrester’s 2023 Customer Experience Index, a spokesman for the agency notes that efforts to provide increased access to programs and services have paid off. A post on The Daily Independent (Kentucky) by LeDUSTA ABNER, district manager at the Ashland Social Security Office, recaps the additional performance improvements achieved. Check out her post here.

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