Bisignano
SSA Responds to Criticism About Customer Service
The issue of field office responses to calls has been in the news repeatedly since the recent administrative changes undertaken at the Social Security Administration (SSA). Much of the concern is related to public perceptions regarding the impact of staffing…
Taking a Look at Social Security’s Chatbot
Customer service at the Social Security Administration continues to draw attention in the wake of Department of Government Efficiency (DOGE) activities earlier this year. One of the more recent innovations undertaken in this regard is SSA’s recent reliance on an…
Social Security Commissioner Pledges “peak efficiency” in Wake of Reporting Change
Fending off concerns over the removal of selected customer service metrics from the SSA.gov website, Newsmax reporter John Thomas quotes Commissioner Frank Bisignano’s statement that the agency “…has not reversed its commitment to transparency and accountability.” Bisignano has publicly noted…
SSA Commissioner Details Plans for AI Deployment
In a piece related to today’s earlier “Latest News” post here, Selfemployed.com staff editor Emily Luderdale follows up on Social Security Commissioner Frank Bisignano’s recent public statements on the implementation of artificial intelligence (AI) concepts into the agency’s operations in…
Social Security Problems: AI to the Rescue?
The recent back-and-forth policy positions on field office contacts have created confusion for the Social Security Administration’s (SSA) customer base. At the same time, the roughly 400,000 callers each day continue to face hold times of more than an hour.…