Bisignano
SSA Commissioner Details Plans for AI Deployment
In a piece related to today’s earlier “Latest News” post here, Selfemployed.com staff editor Emily Luderdale follows up on Social Security Commissioner Frank Bisignano’s recent public statements on the implementation of artificial intelligence (AI) concepts into the agency’s operations in…
Social Security Problems: AI to the Rescue?
The recent back-and-forth policy positions on field office contacts have created confusion for the Social Security Administration’s (SSA) customer base. At the same time, the roughly 400,000 callers each day continue to face hold times of more than an hour.…