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AFGE Questions SSA's Reports on Digital-First Service Improvements - finance.yahoo.com
In its fiscal year 2026 progress report, the Social Security Administration Commissioner cited three specific areas that have helped lead to performance improvements. Specifically, he recapped reduced wait times on SSA’s 800 number, expanded use of mySocialSecurity accounts to accomplish transactions online, and a shortening of the initial disability claim timeline. The union for federal workers, representing over 35,000 SSA employees however, has raised concerns regarding the changes made. A finance.yahoo.com post by contributor Christy Bieber recaps the concerns.
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