Budget cuts mean long Social Security wait times
Mandated budget cuts since 2010 mean that there are about 3,500 fewer employees at the Social Security Administration than there were seven years ago, and that translates to longer wait times both on the phone and for visits to your local Social Security office. Stories are told every day by people who wait on hold for as much as an hour and finally give up and hang up frustrated that they’re unable to get through to get help resolving their issue or getting an answer to their question. And unfortunately, a trip to the local office for a personal visit will usually result in hours of wait time to speak with a Social Security staffer. In this Investment News article, Mary Beth Franklin discusses the reasons for the declining customer service and offers some tips on how to use Social Security’s online tools to avoid the distressing wait times experienced with an attempted phone call or personal visit. Click here to read more.
If you have questions about your individual situation under Social Security and want to avoid the hassle of long wait times on the phone or at your local Social Security office to get answers, note that the AMAC Foundation provides a free-to-the-public Social Security Advisory service to help Americans navigate the complexities of this crucial program. Learn more about it here…