Customer Service Chaos at Social Security - Reuters

Talk to anyone who has tried to contact Social Security, and you’ll hear approximately the same story: the wait time on hold to speak with an agent was frustratingly long – often an hour or more – and often the call was unexpectedly disconnected shortly after it finally started. This reflects a continued degradation of pre-pandemic poor customer service levels as a result of past budget cuts, now exacerbated by staff losses resulting from the pandemic. The result is a burnt-out staff faced with massive backlogs, leading to even further staff losses and and increasingly poor customer service. Though there may soon be some budget relief for the agency, attaining a satisfactory service level is still far off, as explained in this Reuters article by Mark Miller.

If you have difficulty contacting Social Security to get your questions answered, note that the AMAC Foundation provides a free-to-the-public advisory service to help Americans navigate the complexities of this program. If you have questions about your individual situation under Social Security, contact the AMAC Foundation at [email protected], or call us at 1.888.750.2622. Our Social Security Advisory Service enjoys a 98% customer satisfaction rate. Learn more about it here…

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