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Reopening Social Security Field Offices - Reuters

In a very welcome announcement, the Social Security Administration (SSA) plans to re-open field offices – which have been closed to the public for two years – for general access starting on April 1st. That is certainly good news for those who have struck out trying to contact the SSA by phone, or who don’t have the computer skills to use Social Security’s online services. But, is Social Security actually prepared for the expected flood of people needing in-person assistance? According to many, that is a big unknown at this point. Social Security says it is ready, and has even been asking retirees to return to help with the expected crush. But trading a one to two hour telephone hold-time for a similar or longer wait in an crowded Social Security office may not be a good trade-off, or so says the union representing SS employees. It’s definitely a conundrum, as is discussed in this Reuters opinion piece by Mark Miller. Click here to read more.

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