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Social Security is improving electronic access to provide more efficient service - VA News

Social Security is updating their electronic interface with clients by enabling many more documents to be sent to them by email or online. This is improving services by greatly diminishing snail mail and visits to their offices. VA news has published this information. Read here…

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Comments On This Topic

  1. This is great IF you are someone who can still utilize email and the internet comfortably. My mother at age 75 can not. There still needs to be other options for seniors who are not tech savvy.

    • JW:

      Thanks you for the comment, and please know that we understand the concern you’ve expressed. The AMAC Foundation Social Security Advisory Service is not affiliated with the Social Security Administration (SSA); the services we provide are available via telephone (888-750-2622) for those unable or uncomfortable with the SSA’s electronic access features. We deal frequently with older Americans needing this type of assistance.

      SSA is responding to the pressure to advance its service offerings in the face of the today’s (and tomorrow’s) digital world, while keeping its operating costs within the agency’s budget constraints. Consequently, the direction seeks to minimize the need to physically access field offices to transact business, creating the difficulty you describe. The hope appears to be that shifting the workload to electronic means will make field office access more available for those needing physical access.

      If we can be of any assistance to you or our mother on Social Security matters, please contact us.

      Thanks again for the message!

      Gerry Hafer
      AMAC Foundation Social Security Advisor

      CONFIDENTIALITY NOTICE: The contents of this message, including any attachments, are confidential and are intended solely for the use of the person or entity to whom the message was addressed. If you are not the intended recipient of this message, please be advised that any dissemination, distribution, forwarding, printing, copying, or use of the contents of this message, and any attached documentation, is strictly prohibited. If you received this message in error, please notify the sender. Please also permanently delete all copies of the original message and any attached documentation. The opinions and interpretations expressed in this message are the viewpoints of the message’s author, a trained advisor accredited under the National Social Security Advisors program of the National Social Security Association, LLC (NSSA). The author, the NSSA, and the AMAC Foundation are not affiliated with or endorsed by the United States Government, the Social Security Administration, or any other state agency.

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