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Social Security’s Telephone Problems

Social Security published an announcement, essentially apologizing to those who have had difficulty contacting them by telephone. That difficulty has taken the form of especially long wait times and, sometimes, being unintentionally disconnected after the call has finally started. According to Social Security’s post, this is a result of “modernizing” their telephone systems, and they say they are “diligently working to fix these issues.” They do, however, also pass along some tips on how to be more successful when trying to contact them, as can be seen in this announcement posted by the Social Security Administration.

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Comments On This Topic

  1. Social Security missed its telephone appointment with me, which they required. My appointment today was for 1:00 PM. They never called, What should I do?

    • Rosanna,
      You should call them (your local SS field office) and tell them you were available but they did not call you at the appointed time; they will reschedule. They may say they tried to contact you but received no answer, so you should verify that the phone number they have on file for you is still the correct number to contact you, and that the contact phone number in your “my Social Security” online account is correct.
      Russell Gloor
      National Social Security Advisor
      The AMAC Foundation

      ” online account is correct.

  2. I am continuing to have problems reaching SSA regarding my application at 877-7724309. I have been hung up on several times all at 15 + min. How can I report this?

    • Debra,
      I suggest you visit your online “my Social Security” personal account, which should show the status of your application for Social Security benefits. If you don’t yet have an online account, you can easily create one at You could also try calling the national SS service center at 1.800.772.1213 to inquire about your application (the national service center has access to the same information as your local SS office). SS has reported they are having trouble with their phone systems, which may be responsible for occasional dropped calls. Thus, online access may be your most efficient way to find out the status of your application. Be aware too that it normally takes Social Security 2-3 months to process an application for benefits, so if it is less than that since you applied continued patience may be needed.
      Russell Gloor
      National Social Security Advisor
      The AMAC Foundation

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