Customer Service
Significant Customer Service Improvements at Social Security
The Social Security Administration (SSA) Office of the Inspector General released the results of its audit of SSA’s telephone service metrics during Fiscal Year 2025. “The report definitively concludes that, “SSA’s publicly reported national 800-number telephone metrics were accurate and…
Social Security Achieves Key Milestones in Customer Service Transformation
The Social Security Administration (SSA) announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes. Some key milestones include the completing over 3.1 million payments to all who were entitled under the Social Security…
The Social Security Administration employs an unusual tactic
Last week the Social Security Deputy Commissioner for Communications, Jeff Nesbit, wrote: “Congress provided us with $400 million, which provides enough funding to cover our fixed cost increases only through December, overtime at FY 2022 levels, and continuous hiring at…