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Continuing Leadership Focus Needed to Modernize How SSA Does Business
(Source: Government Accountability Office)
What GAO Found
GAO’s prior work and Social Security Administration’s (SSA) strategic plan for fiscal years 2018-2022 highlight significant demographic and technological challenges facing the agency. For example, SSA’s workloads are increasing due to 80 million baby boomers entering their disability-prone and retirement years, and institutional knowledge and leadership at SSA will be depleted due to an expected 21,000 employees retiring by the end of fiscal year 2022. GAO’s prior work has identified related management challenges and opportunities for SSA to further modernize and improve its disability programs, service delivery, and information technology (IT) systems. Continue reading here…