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SSA Service Improvements Reported, but Questioned
The Social Security Administration (SSA) continues to respond to recent staffing and administrative changes and has indicated substantial improvements in handling incoming telephone calls and in reducing disability backlogs. All of that, of course, is good news for seniors who need help from the agency, and it reflects the shift to an “all digital” operating approach that uses technology to improve services. Despite reports of improved service, however, reservations persist in some quarters.
In a post yesterday on their website, The Senior Citizens League (TSCL) reports the results of a small sampling of seniors who’ve reached out to SSA for service. The statistics generated from their one-question poll answered by 48 seniors appear to differ from SSA claims of service improvements, indicating that there may be a need for further transparency in this area. Check out the TSCL post here.