About Social Security’s Customer Service Levels - ThinkAdvisor

The stories are almost legendary – calling the Social Security Administration for assistance, only to wait on hold for what seems like an eternity, and then have your call dropped. If you’re lucky, your call may be eventually answered by someone who may, or may not, know the correct answer to your question and may, or may not, be pleasant. Here at the AMAC Foundation’s Social Security Advisory Service we hear everyday from frustrated Americans who tried calling the Social Security Administration but found that effort to be, at best, unpleasant. Without getting into the reasons Social Security’s customer service might be (perhaps generously) referred to as “lacking,” a group of U.S. Senators have sent a letter to the Acting Commissioner of Social Security requesting a report on the agency’s plans to improve customer service levels. The Senators cite the dependency of so many Americans on Social Security benefits and the devastating affect service delays have, and request information on how the Agency plans to improve. All of this is discussed in this ThinkAdvisor article by Melanie Waddell – click here to read more.

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