Customer Service at Social Security - CNBC

As a private, non-profit corporation, the AMAC Foundation operates an acclaimed Social Security Advisory service where 98% of our customers are highly satisfied, a record to be envied by the Social Security Administration (SSA). Indeed, we regularly hear from those who have received incorrect, incomplete, or conflicting information from the SSA, or who have been unable to even reach the SSA via phone, who turn to us in frustration for answers to their Social Security questions. And, make no mistake about it – we are delighted to provide very timely and completely accurate answers to all who contact us.

But we also understand that the SSA is the primary point of contact for about 66 million current beneficiaries, millions of soon-to-be beneficiaries, plus a plethora of people who aren’t sure if they are eligible for benefits or not. Said another way, the volume of transactions handled by the SSA puts them in a completely different universe from ours – a universe where funding, staffing, training, compensation, backlog and general working conditions inexorably affect morale and the level of service they are able to provide. And unfortunately, judging from feedback received from those who contact the AMAC Foundation, the level of customer service at the SSA could (and should) be greatly improved. And that is exactly what this article by Lorie Konish, published at CNBC Personal Finance, addresses – that customer service at the SSA will spiral downward and get worse unless the SSA and their Unions can find common ground soon. Click here to read more.

Notice: The link provided above connects readers to the full content of the posted article. The URL (internet address) for this link is valid on the posted date; cannot guarantee the duration of the link’s validity. Also, the opinions expressed in these postings are the viewpoints of the original source and are not explicitly endorsed by AMAC, Inc.; the AMAC Foundation, Inc.; or

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