Significant Customer Service Improvements at Social Security - Social Security Administration
The Social Security Administration (SSA) Office of the Inspector General released the results of its audit of SSA’s telephone service metrics during Fiscal Year 2025. “The report definitively concludes that, “SSA’s publicly reported national 800-number telephone metrics were accurate and its overall telephone service performance improved in FY 2025.” Furthermore, the report acknowledges that the profound customer service improvements were the result of technology enhancements and strategic staffing decisions.”
This audit was the result of a July meeting between Senator Elizabeth Warren (D-MA) and Frank J. Bisignano of the Social Security Administration, during which the Senator questioned the improvements to SSA telephone service. They agreed to an independent review of the agency’s performance data on the National 800 Number.
To read the Social Security Administration’s press release click here…
To read the full OIG Audit, click here…
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