Social Security Report

Social Security Administration Eyeing Elimination of Nationwide Field Structure

The Social Security Administration (SSA) has been eyeing a plan that would radically transform the agency’s current structure, eliminating the face-to-face customer service that the 43 million Americans who annually visit their SSA field offices have traditionally received. The report, titled “Long-Term Strategic Vision and Vision Elements for the Social Security Administration,” or Vision 2025 for short, was produced (under an SSA contract) by SSA contractor National Academy of Public Administration (NAPA). The plan’s draft introduction was obtained by the American Federation of Government Employees, a national union representing 28,000 SSA field office employees across the country. ..Read More

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