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SSA Local-Office Wait Times Continue to Increase
Recent reports from the Social Security Administration Office of the Inspector General (OIG) indicate that wait times at local SSA offices are continuing to build. And with the office closings caused by the pandemic lockdown, the difficulties faced by SSA in serving the public’s demands are also likely expanding.
The OIG’s recent audit notes “Millions of Americans are waiting in line longer at Social Security Administration field offices than they were 10 years ago despite fewer people using the agency’s in-person services.” Perhaps even worse, the audit reports “ … that from 2010 to 2020, 21.6 million Americans left an SSA field office without receiving any service, or 5% of the total 430 million total visitors during that period. That equates to approximately 2.2 million customers per year.” A post by Frank Konkel
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