Social Security Administration
SSA Responds to Criticism About Customer Service
The issue of field office responses to calls has been in the news repeatedly since the recent administrative changes undertaken at the Social Security Administration (SSA). Much of the concern is related to public perceptions regarding the impact of staffing…
GAO Calls Attention to Unresolved Cybersecurity Issues
Citing the potential for sensitive personal data to be jeopardized due to inattention to a series of open recommendations tied to cybersecurity and information technology management, the U.S. Government Accountability Office (GAO) recently warned Social Security Administration officials of the…
“Digital-First”: The Way Forward for Social Security
Dealing with questions from lawmakers on a variety of issues facing the Social Security administration, A Commissioner Frank Bisignano made it clear that the agency has a strategy to navigate the workforce reductions while maintaining service integrity for the 70+…
Social Security Commissioner Pledges “peak efficiency” in Wake of Reporting Change
Fending off concerns over the removal of selected customer service metrics from the SSA.gov website, Newsmax reporter John Thomas quotes Commissioner Frank Bisignano’s statement that the agency “…has not reversed its commitment to transparency and accountability.” Bisignano has publicly noted…
Social Security’s Rule Changes–A Bit of a Bouncing Ball
If you’ve been trying to stay up to date on the administrative changes being made at the Social Security Administration over the past few months, you know that it’s been kind of chaotic. The effective dates for some of the…
Examining the Details on DOGE-Related SSA Reductions
(This post is related to today’s headline post) The numbers continue to evolve as DOGE makes its way through the maze of government agencies, but one of the focus areas that draws considerable attention in the media is the closing…
SSA Customer Service Critiqued by Whistleblower in FNN Article
Much has been written about the level of public dissatisfaction with customer service provided by Social Security Administration (SSA) field offices. The matter has been the subject of several Congressional hearings and has often been attributed to staffing issues the…
Thoughts on Dealing with SSA’s Customer Service Issues
Many know that the Social Security Administration field offices face staffing issues, which creates difficulties for folks who prefer on-site office visits. In the face of that problem, the agency has re-emphasized using online capabilities to conduct many relatively routine…
Social Security’s Operational Funding Shortfalls Highlighted in Appropriations Hearing
Yesterday’s hearing by the House Appropriations Committee and the Labor, Health and Human Services, Education, and Related Agencies Appropriations Subcommittee spotlighted the impact of current Social Security Administration funding levels on the agency’s customer service capabilities. In her remarks at the…
SSA Issues Alert for “Long-Con” Scams
Fraud situations involving Social Security beneficiaries in the past have generally focused on simple telephone contacts. It seems these days that a new more elabortate kind of scam is hitting the airwaves, and their labeled “long-con” portions. As explained in…