The other Social Security battle: the squeeze on customer service
If you want to understand the fight over Social Security’s future, look no further than your annual benefit statement – if you can find one. The Social Security Administration stopped mailing annual statements in 2011 in a budget-cutting move that saves $70 million annually. The SSA rolled out an online statement the following year, but only 10 million American wage earners have signed up. That’s a paltry 6 percent of all workers. The shift may not sound like a big deal given that so much of our personal finances has moved online, but the paper statement was an important annual reminder and education tool…Read More
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