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What to know about reopening of Social Security field offices

In early April Social Security Administration (SSA) field offices are due to reopen after being closed for two years due to the COVID-19 pandemic. A rush of visitors is expected. During the shutdown, most public services for the program were restricted to online, phone and postal mail. Vince Cariaga reports on some problems, namely that reopening coincides with both higher demand and ongoing customer service headaches, including SSA’s national toll-free number, which has been plagued with issues. The agency also is working to replace staff it lost during the pandemic, but that effort has been hindered by a lower-than-expected operating budget signed into law earlier this month. Full article here.

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