Your “my Social Security” Personal Account - CNET

Here at the AMAC Foundation’s Social Security Advisory Service we hear nearly every day from those frustrated by attempts to contact Social Security to find out relatively simple information, such as what their monthly benefit will be next year. Telephone calls to Social Security are often met with long wait times, and sometimes even disconnected after an SS representative finally answers. Indeed, service levels for in-person contact with the Social Security Administration are exceptionally poor in many cases.

In fairness to the SSA, much of this is a result of staff reductions imposed by the government’s budgeting process, exacerbated by staff losses resulting from the pandemic, and a substantial work backlog due to pandemic-induced work restrictions, all of which make it more and more difficult for beneficiaries to get answers. The good news is that many interactions with Social Security can now be done online, thus avoiding frustrating attempts for in-person dialogue.

Everyone can set up their personal “my Social Security” online account at, which will give them access to their records, details about their benefit payments, and even permit doing certain functions online which previously required a trip to the Social Security office. This CNET article by Katie Teague discusses how to set up your online “my Social Security” online account and how you can use it to quickly find information about your benefits. Click here to read more.

Also, if you’re unsure about how these basics apply to you, or if you have any questions about your individual situation under Social Security, note that the AMAC Foundation provides a free-to-the-public advisory service to help Americans navigate the complexities of this program. Learn more about it here…

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