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Improving Customer Service at SSA - AOL.cm
Improving customer service and the entire beneficiary experience is definitely a priority for the new Commissioner of the Social Security Administration. And that priority was once again emphasized in the recent announcements about changes to SSA’s operating procedures, designed to improve and streamline SSA’s internal processes. Merging of similar independent functions under one management organization should streamline the decision process, according to the Administration. Other changes as well, by expanding SSA’s Representative Call Center operations, bode well for improved customer service.
Of course, despite these efforts, SSA does seem to have its detractors, or perhaps a better word is “skeptics” as explained in this AOL.com article by Chris Lewis. Click here to read more.
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