Latest News
Social Security Tries to Balance Online, In-Person Services
A push to expand online services at the Social Security Administration is meeting resistance from a federal union that represents thousands of agency employees and groups that fear the effort will minimize face-to-face help for seniors and the disabled. Tucked into an otherwise uncontroversial planning document released by the Woodlawn-based agency this week were recommendations to increase the use of Internet-based self-service sites and to rely more heavily on video conferencing instead of in-person hearings to determine whether a claimant is eligible for benefits. Social Security officials said the plan is intended to steer the agency toward the type of online service Americans have come to expect from businesses such as banks and airlines. A more up-to-date approach, they said, would help the agency’s 60 million beneficiaries accomplish some tasks without having to set up appointments or wait in lines. Read more…
This posting is presented for informational purposes only and does not represent legal or financial guidance. Any opinions or interpretations presented are either those of the original author or, in the case of articles authored by the AMAC Foundation, are the opinions of AMAC Foundation staff, originally trained and accredited by the National Social Security Association (NSSA) and certified via the AMAC Foundation. Any links included in the article are valid on the posted date; socialsecurityreport.org cannot guarantee the duration of the links’ validity. NSSA and the AMAC Foundation and its staff are not affiliated with or endorsed by the Social Security Administration or any other governmental entity. To submit a question, visit our website (https://amacfoundation.org/services/) or email us at ssadvisor@amacfoundation.org. Because we are a non-profit organization, there is no charge for these services.