SSA Customer Service
The Current Focus on Social Security: A Source of Considerable Angst
Despite repeated promises that the Trump Administration’s current focus on Social Security operations does not include benefit cuts, an Investor Business Daily report by Adam Shell suggests “Social Security’s future is worrying everyone.” As Shell explains, the Department of Government…
Former SSA Commissioner Has Strong Comments About Fate of Social Security
Former SSA commissioner Martin O’Malley, speaking in a recent Florida town hall forum, expressed severe concerns for the future of Social Security’s customer service capability. O’Malley, who resigned from the Commissioner position in November of last year, cited excessive wait…
Changes to Accessing SSA In-Person Services
From the Social Security Administration We are expanding appointment-based services at our local Social Security offices. By scheduling appointments, we aim to reduce wait times, streamline service delivery, and improve customer experience. Nearly 400 local offices have already moved to…
SSA Reports Uptick in Customer Experience Ratings
Citing a 3.3-point increase in Social Security’s ranking in the most recent Forrester’s 2023 Customer Experience Index, a spokesman for the agency notes that efforts to provide increased access to programs and services have paid off. A post on The…
AFGE Issues Urgent Appel for Increased Funding
The American Federation of Government Employees, representing three-quarters of a million federal employees, yesterday declared the Social Security Administration (SSA) to be “an agency in crisis,” outlining its case for $20 billion in a proposed supplemental funding package over the…