SSA Customer Service
SSA Reports Uptick in Customer Experience Ratings
Citing a 3.3-point increase in Social Security’s ranking in the most recent Forrester’s 2023 Customer Experience Index, a spokesman for the agency notes that efforts to provide increased access to programs and services have paid off. A post on The…
AFGE Issues Urgent Appel for Increased Funding
The American Federation of Government Employees, representing three-quarters of a million federal employees, yesterday declared the Social Security Administration (SSA) to be “an agency in crisis,” outlining its case for $20 billion in a proposed supplemental funding package over the…