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Customer Service Whitewaters at Social Security Administration?

An article by Reuters columnist Mark Miller takes a look at customer service issues within the Social Service Administration, dissecting some of the tenets of the SSA’s Vision 2025 long-range plan. Citing the recent misstep on two-factor authentication for personal accounts, the article asserts that the SSA “strategy is ‘fundamentally flawed’ due to the complex questions that come up around timing of retirement benefit filings and spousal benefits.” Read the article here…


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