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Improving Customer Service at the Social Security Administration - The National Interest
We hardly need to remind anyone who has attempted to engage directly with the Social Security Administration (SSA) in recent years that customer service has been (to be kind) very challenging. Excruciatingly long telephone wait times, up to an hour or even more, became the norm. Calls finally answered were frequently dropped during conversation. Exacerbated by Social Security’s pandemic-induced work environment, “customer service” (if you can call it that) hardly lived up to any definition of the words. Apparently the reopening of Social Security field offices – certainly a welcome post-pandemic SSA decision – did little to relieve the extremely poor service, and discontent with the SSA’s customer service has now been made a subject of Congressional focus. The Social Security Subcommittee of the House Ways and Means Committee will commence hearings today (May 17th) on how to strengthen Social Security’s customer service. The hearings will include an impressive list of highly-credential witnesses, as explained in this article by Stephen Silver appearing at The National Interest. Click here to read more.
If left to me, I’d snap my finger/, get rid of all of you government people and bring back FDR’s system (you know the system that german citizens now enjoy) for the American citizens.
It’s an embarrassing shame Americans can’t talk to SSA, give them there birth date, SSnumber, and there zipcode to ascertain what if any extra benefits they’re eligible for. It seems so easy but for us, it’s intentionally, frustratingly made to be impossible.
Harvey:
Thank you for the comments. You’ve hit on the very reason why we established the AMAC Foundation’s Social Security Advisory Service back in 2016. We have a staff of trained and accredited Advisors who do exactly what you suggest in your comment and, since launching the service in 2016, we’ve accommodated well over 25,000 requests from folks confused and frustrated by Social Security’s complexities and their inability to obtain information on their options. And to make it even better, our service is provided to the public free of charge.
You can access this service via telephone (888-750-2622) or email ([email protected]).
Gerry Hafer
AMAC Foundation, Inc.
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