The Question of SSA Field Office Availability
Despite mounting pressure from Congress, Social Security’s field office are continuing their policy of disallowing walk-ins. Although in-person appointments are available–but limited to “critical situations”–there seems to be a mounting level of frustration in the eyes of the general public. In fact, the SSA.gov website provides this guidance:
All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services.
During the COVID-19 pandemic, we are asking the public to first try to use our online services before calling us. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)
An article by News10NBC’s Brennan Somers explores the office closing issue further. Check it out here…